FAQ Overview

General

What is the money back policy?

If you arent satisfied with our hosting services, within the first 3 days of ordering give us an email and we will give you your money back!

Author: Admin
Last update: 2020-06-13 20:36


How fast will my server be set up?

Servers are set up automatically, upon purchase and should take longer than 24 hours. If you do not receive your server within 24 hours, send us an email and we will give you your first month free!

Author: Admin
Last update: 2020-06-13 20:38


Does my server come with a free MYSQL database?

Currently, no. We are working on including 2 free MYSQL databases with the purchase of a Minecraft Server plan of dirt and up. This will be implemented soon, but there is no guarantee.

Author: Admin
Last update: 2020-06-13 20:38


What types of server versions can I use?

You can use any .jar file you want! On the purchase of a hosting package, you may select from our vast variety of included versions that will be automatically set up. Additionally, all servers receive full access to an online file manager where any .jar file can be uploaded. Modpacks, Spigot, Bukkit, etc. are supported. Misuse of this feature, by running a different game or using more than your allocated server resources will result in account termination without a refund.

Author: Admin
Last update: 2020-06-13 20:39


Can I upgrade/downgrade my server to have more or less RAM?

Yes! This can be done by logging into our client area, and creating a ticket! On payment, your server will be automatically updated. Your files will remain untouched, however, there is a small chance the IP will change if there is no space on your current node.

Author: Admin
Last update: 2020-07-13 09:09


Are my servers backed up?

CubeHosting may create backups of your server for our internal operations, such as maintenance. However, this does not guarantee full protection of your data. You are responsible for generating your own backups, and we are not responsible for any data loss.

Author: Admin
Last update: 2020-06-13 20:41


About Server Maintenance

Server maintenance is required in order to ensure your server is running the best it can! We will try our best to inform you a week to 48 hours before any server maintenance that impacts the running of your server.

However, servers may unexpectedly turn off due to power failures, ISP downtime, or disk failures. These are rare, but cannot be planned or controlled and occur with every hosting company.

Author: Admin
Last update: 2020-07-28 01:39


Can I monitor server status?

Author: Admin
Last update: 2020-06-16 06:15


How To Set Up A Custom Minecraft Server IP With Cloudflare

This entry is in revision and can not be displayed.

Author: Admin
Last update: 2020-07-18 23:41


What are the live chat support hours?

Live Chat Hours (EDT):

Day Opening Time Closing Time
Sunday 9:00 AM 11:59 PM
Monday 9:00 AM 5:00 PM
Tuesday 9:00 AM 5:00 PM
Wednesday 9:00 AM 5:00 PM
Thursday 9:00 AM 5:00 PM
Friday 9:00 AM 5:00 PM
Saturday 9:00 AM 5:00 PM

Author: Admin
Last update: 2020-07-13 09:27


Support PIN Update

As of July 20th, 2020, all support through discord, phone, live chat, or email that requires any changes to be made to your account must be confirmed with a support pin. This includes support for both our billing and control panel. This pin is an 8 digit code that updates every two days to ensure your account security and can be found on your billing panel's home page. Be sure to never share this pin with anyone, except our support teams (this includes public discord channels). For more information on how to access your pin, view other posts in our knowledgebase.

Updated: 2020-07-20 by jslightham.

Author: Admin
Last update: 2020-07-20 22:49


About The Support PIN

Why is there a support PIN?

We use a support pin for support methods that do not allow for other methods of verification, such as through discord, email, live chat, etc. The pin helps us to protect your sensitive information and ensure that only you can make changes to your services! If you would like to further secure your account, please enable 2-factor authentication on your pterodactyl panel.

How do I find my PIN?

Your pin is located on your billing panel. Simply log in, and scroll down to the bottom menu. The 8 digit support pin will be displayed here.

Author: Admin
Last update: 2020-07-20 22:59


Control Panel

How To Set Up Pterodactyl Panel For The First Time

1. Open Billing Panel

Open your billing panel with the account you created when purchasing your server. Once your account has successfully been created on our pterodactyl control panel, you will receive an email and the order will move from pending to active. It is common for emails that are sent by us to end up in your junk or spam folder, so ensure to check these before requesting a second email. All of our emails are sent from [email protected] or [email protected] If you ever receive an email from a different account this is not us, do not enter your password or any account information.

On the billing panel, click on your server that you purchased in order to view your control panel username and password! Note: clicking on the manage button will not bring you to your username and password, you must click on the row itself. Your billing panel login is different from your control panel login.

2. Login To Control Panel

Using the link provided in the panel, or this link, open the control panel in a new window. There is also a button that takes you to the control panel, on most pages of our website!

Next, copy the username, and password into their respective fields. A common issue with logging in is when clients copy the password to the control panel a space is added to the beginning of the password. This can be resolved by copying the password first into another program like notepad (windows) or notes (macOS), deleting the space, and then copying the password into the login fields.

4. Set Up 2 Factor Authentication

To better secure your account, you may set up 2-factor-authentication by following our tutorial in this knowledgebase.

If you have any problems setting up your account, please feel free to contact us through live chat, email, or creating a ticket through our billing panel.

Author: Admin
Last update: 2020-07-13 09:10


Using The File Manager

1. Open Pterodactyl Panel

From our website http://cubehostingmc.com, click Cpanel login to get to the login page. Log in with your email that you provided us, and password you selected during registration. If you just purchased your first server with us, use this tutorial to learn how to set up your pterodactyl account. Once you have logged in to your control panel, you will see a list of your servers like this:

2. Select Your Server

Click on the name of the server you wish to manage. This will bring you to the console for that server. From here, the left side menu will populate with pages to control your server. On this menu, click on File Management.

3. Use The File Manager

The pterodactyl panel's file manager offers everything you will ever need to manage your files. Here is what the file manager looks like:

At the top of the file manager are buttons that will allow you to create a new file, new folder, upload a file/zip file, or delete multiple files at once. Clicking on any of the files will bring you to a wonderfully formatted in-browser text editor, which is colour coded, supports tabs, and has line numberings. Clicking on a folder will allow you to see what is in it. To the right of the file, there is a button that will open an additional menu, from here you can rename the file, move the file, copy the file, compress the file, or delete it.

The online file manager will usually do everything you need however, if you need to upload a file larger than that allowed, or need other features not offered, you may use SFTP. There is a separate tutorial explaining the process of setting up SFTP

If you occur any problems while using the online file manager, or have any questions please contact us through live chat, email, or by creating a ticket!

Author: Admin
Last update: 2020-06-13 20:03


How To Set Up Your Minecraft Server

Once your server is done being set up, you will receive an email to the account that you provided us.

1. Open Pterodactyl Panel

From our website http://cubehostingmc.com, click Cpanel login to get to the login page. Log in with your email that you provided us, and password that you can find in your billing panel. If you just purchased your first server with us, use this tutorial to learn how to set up your pterodactyl account. Once you have logged in to your control panel, you will see a list of your servers like this:

2. Select Your Server

Click on the name of the server you wish to manage. This will bring you to the console for that server. From here, the left side menu will populate with pages to control your server.

3. Start Your Server

Click on the start button, located below the console. Our servers will attempt to start automatically after they install, however, since Minecraft requires the Mojang EULA to be accepted before the server runs, it will fail. This means you must manually start your server through the control panel. Once you start your server, you will be presented with a popup asking you to accept the EULA.

4. Accept The EULA

For you to run a server, you must accept Mojang's EULA. Doing so through the pterodactyl control panel is very easy, a popup will appear that looks like this:

5. Join Your Server

You may now log in to your server using your IP! To find the IP of your server, go back to the server list. The IP for the server is displayed in the table under the connection heading. Share this online or with anyone you want to join your server! Warning: Anyone with the IP can join your server if you do not have a whitelist set up, we cannot change the IP to your server but we may be able to change the port if you request it from our support team.

We hope you enjoy your new server! If you have any problems or questions, please feel free to contact us through live chat, email, the knowledge base, or creating a ticket. We would love to help!

Author: Admin
Last update: 2020-06-25 07:42


How fast will my server be set up?

Servers are set up automatically, upon purchase and should take longer than 24 hours. If you do not receive your server within 24 hours, send us an email and we will give you your first month free!

Author: Admin
Last update: 2020-06-13 20:38


Does my server come with a free MYSQL database?

Currently, no. We are working on including 2 free MYSQL databases with the purchase of a Minecraft Server plan of dirt and up. This will be implemented soon, but there is no guarantee.

Author: Admin
Last update: 2020-06-13 20:38


What types of server versions can I use?

You can use any .jar file you want! On the purchase of a hosting package, you may select from our vast variety of included versions that will be automatically set up. Additionally, all servers receive full access to an online file manager where any .jar file can be uploaded. Modpacks, Spigot, Bukkit, etc. are supported. Misuse of this feature, by running a different game or using more than your allocated server resources will result in account termination without a refund.

Author: Admin
Last update: 2020-06-13 20:39


Where do I find my server IP?

Your server IP can be found in your pterodactyl control panel on the server list. The IP is displayed in the table that lists all your servers, under the connection heading.

Author: Admin
Last update: 2020-06-13 20:48


How much CPU usage does my server get?

Your server's CPU usage is limited by fair usage. Your server has unlimited access to the CPU of the server it is running on. All of our servers use i7, or Xeon CPUs so you should never feel limited due to your CPU. However, using significantly more CPU than any of the other servers of the same plan running on our servers will result in an investigation. If we contact you, asking to reduce your CPU usage with ways to do so and do not display any means of trying to fix this, your server will be terminated without a refund. Fair usage usually means 50%-100% usage, your usage can be monitored in your pterodactyl control panel on the console page of the server. The data is displayed in a graph that looks like this:

Author: Admin
Last update: 2020-06-13 20:54


About Server Maintenance

Server maintenance is required in order to ensure your server is running the best it can! We will try our best to inform you a week to 48 hours before any server maintenance that impacts the running of your server.

However, servers may unexpectedly turn off due to power failures, ISP downtime, or disk failures. These are rare, but cannot be planned or controlled and occur with every hosting company.

Author: Admin
Last update: 2020-07-28 01:39


How To Enable Two-Factor Authentication

1. Install The Microsoft Authenticator App

On your android phone, or iPhone downloads the Microsoft Authenticator app. This app is free to download!

2. Open Pterodactyl Panel

From our website http://cubehostingmc.com, click Cpanel login to get to the login page. Log in with your email that you provided us, and password you selected during registration. If you just purchased your first server with us, use this tutorial to learn how to set up your pterodactyl account. Once you have logged in to your control panel, you will see a list of your servers like this:

3. Click Security Controls

From the menu on the left, click Security Controls. This will bring you to a page with two features. On this page, you can view all currently activated sessions that are logged in to your account, with their associated IP addresses. You can log out anyone who you believe shouldn't be logged in! On this page, you also have the option to activate two-factor authentication. This is what the page looks like:

4. Click Enable Two-Factor Authentication

Click the large green enable button on the right panel. This will open a popup with a QR code, that you must scan with the phone that has the Microsoft Authenticator app installed on it. Once you scan the QR code, you should be taken to the application and Cube Hosting should appear with a code beneath it. Whenever you need to get a code, simply open this application and view the code in the app. To continue with the enabling process, enter the current code into the popup where it says Authentication Token. Be fast, as these codes only last for 30 seconds! This is what the popup looks like:

Once you click submit, you will be provided with a success message if the enabling was successful.

5. Login

You may now log in to your account using 2fa. The same login form should be used as before, however, before you are successfully logged in and presented with your server list, you will have to go through one more additional login screen. This screen is where you will need to enter the authentication token from the app. To do this, open the app and copy the token into the field. Make sure to be fast, as the code only will last for 30 seconds!

Here is what the additional login page looks like:

 

Author: Admin
Last update: 2020-06-13 22:32


How To Change Minecraft Server Version

Using The Version Selector:

Our control panel offers a great server version selector for one-click version changes! We first recommend checking if the version you desire is on our selector. It is not possible to add all versions here, however, we have added the most popular. Here is a video tutorial showing you how to use our version selector:


NOTE: When using the version selector, all server files will be deleted! Be sure to download any files or folders you want to keep.

Manually Change Version

If the version you want isn't in our version selector, you can manually upload any .jar file! Just make sure to rename it to server.jar once uploaded. Here is the video tutorial showing you how:

Author: Admin
Last update: 2020-07-30 22:56


Can I monitor server status?

Author: Admin
Last update: 2020-06-16 06:15


How to Get a Minecraft Server For $0.75 in 3 Minutes

This video tutorial brings you through the process of purchasing one of our Minecraft Servers with our billing panel. Our servers are up and running within minutes! If we have space, your server will be set up in as long as 10 minutes.

Watch this video to learn how to use our billing panel:

Author: Admin
Last update: 2020-06-19 20:25


List of Server IPs

Author: Admin
Last update: 2020-12-16 19:58


Why won't my Minecraft server turn on?

The most often cause of Minecraft servers failing to turn on is an unaccepted Mojang EULA. When a server is turned on for the first time, this must be done through the control panel and not the billing panel. To see login details, go to your main billing panel page, and click on the row containing the server (not the manage button). This way, you will see a prompt allowing you to accept the EULA. Once you turn on your server this way, power controls will work from your billing panel as well!

Author: Admin
Last update: 2020-07-13 09:09


Support PIN Update

As of July 20th, 2020, all support through discord, phone, live chat, or email that requires any changes to be made to your account must be confirmed with a support pin. This includes support for both our billing and control panel. This pin is an 8 digit code that updates every two days to ensure your account security and can be found on your billing panel's home page. Be sure to never share this pin with anyone, except our support teams (this includes public discord channels). For more information on how to access your pin, view other posts in our knowledgebase.

Updated: 2020-07-20 by jslightham.

Author: Admin
Last update: 2020-07-20 22:49


About The Support PIN

Why is there a support PIN?

We use a support pin for support methods that do not allow for other methods of verification, such as through discord, email, live chat, etc. The pin helps us to protect your sensitive information and ensure that only you can make changes to your services! If you would like to further secure your account, please enable 2-factor authentication on your pterodactyl panel.

How do I find my PIN?

Your pin is located on your billing panel. Simply log in, and scroll down to the bottom menu. The 8 digit support pin will be displayed here.

Author: Admin
Last update: 2020-07-20 22:59


How To Schedule Commands

Scheduling commands for your server can be very useful. Especially so for Minecraft servers, where RAM is only cleared on restart! Follow our video tutorial where we show you how to schedule a restart command for your server:

Author: Admin
Last update: 2020-07-30 22:58


How To Generate A World With A Seed

Generating a world with a custom seed is made easy through our in-browser file manager, and text editor. Simply open your server.properties file, edit the seed, delete the old world, and start your server! Follow this video tutorial for a more detailed process:

Author: Admin
Last update: 2020-07-30 23:03


Gateway Timeout Issue

If your server is displaying a Gateway Timeout issue, this means that our control panel is having difficulty communicating with your node. If your node has not completely lost internet or power connectivity, you may still be able to connect to your server.

CubeHosting is not always notified when this issue occurs (only when power or internet is lost), so we ask that as soon as this is discovered, please don't hesitate to contact us!

Author: Admin
Last update: 2020-08-13 08:59


Server Errors

Why won't my Minecraft server turn on?

The most often cause of Minecraft servers failing to turn on is an unaccepted Mojang EULA. When a server is turned on for the first time, this must be done through the control panel and not the billing panel. To see login details, go to your main billing panel page, and click on the row containing the server (not the manage button). This way, you will see a prompt allowing you to accept the EULA. Once you turn on your server this way, power controls will work from your billing panel as well!

Author: Admin
Last update: 2020-07-13 09:09


Gateway Timeout Issue

If your server is displaying a Gateway Timeout issue, this means that our control panel is having difficulty communicating with your node. If your node has not completely lost internet or power connectivity, you may still be able to connect to your server.

CubeHosting is not always notified when this issue occurs (only when power or internet is lost), so we ask that as soon as this is discovered, please don't hesitate to contact us!

Author: Admin
Last update: 2020-08-13 08:59


How To Fix - "IllegalArgumentException: Too big view radius"

This means that you set your view distance to a value that is too high. This can be changed in your server.properties file and must be set below 15.

Author: Admin
Last update: 2020-08-13 09:01


Billing Panel

How To Set Up Pterodactyl Panel For The First Time

1. Open Billing Panel

Open your billing panel with the account you created when purchasing your server. Once your account has successfully been created on our pterodactyl control panel, you will receive an email and the order will move from pending to active. It is common for emails that are sent by us to end up in your junk or spam folder, so ensure to check these before requesting a second email. All of our emails are sent from [email protected] or [email protected] If you ever receive an email from a different account this is not us, do not enter your password or any account information.

On the billing panel, click on your server that you purchased in order to view your control panel username and password! Note: clicking on the manage button will not bring you to your username and password, you must click on the row itself. Your billing panel login is different from your control panel login.

2. Login To Control Panel

Using the link provided in the panel, or this link, open the control panel in a new window. There is also a button that takes you to the control panel, on most pages of our website!

Next, copy the username, and password into their respective fields. A common issue with logging in is when clients copy the password to the control panel a space is added to the beginning of the password. This can be resolved by copying the password first into another program like notepad (windows) or notes (macOS), deleting the space, and then copying the password into the login fields.

4. Set Up 2 Factor Authentication

To better secure your account, you may set up 2-factor-authentication by following our tutorial in this knowledgebase.

If you have any problems setting up your account, please feel free to contact us through live chat, email, or creating a ticket through our billing panel.

Author: Admin
Last update: 2020-07-13 09:10


Can I upgrade/downgrade my server to have more or less RAM?

Yes! This can be done by logging into our client area, and creating a ticket! On payment, your server will be automatically updated. Your files will remain untouched, however, there is a small chance the IP will change if there is no space on your current node.

Author: Admin
Last update: 2020-07-13 09:09


What Types of Payments Do You Accept?

Currently, all of our payments go through PayPal. This is allows you to use your PayPal account, a debit card, or credit card to pay for your hosting. Plans must be paid for each month through our billing panel. You will recieve emails once your plan needs payment again. Automatic payment methods are being looked in to, and will be available in the near future.

Author: Admin
Last update: 2020-06-17 23:34


How to Get a Minecraft Server For $0.75 in 3 Minutes

This video tutorial brings you through the process of purchasing one of our Minecraft Servers with our billing panel. Our servers are up and running within minutes! If we have space, your server will be set up in as long as 10 minutes.

Watch this video to learn how to use our billing panel:

Author: Admin
Last update: 2020-06-19 20:25


Why won't my Minecraft server turn on?

The most often cause of Minecraft servers failing to turn on is an unaccepted Mojang EULA. When a server is turned on for the first time, this must be done through the control panel and not the billing panel. To see login details, go to your main billing panel page, and click on the row containing the server (not the manage button). This way, you will see a prompt allowing you to accept the EULA. Once you turn on your server this way, power controls will work from your billing panel as well!

Author: Admin
Last update: 2020-07-13 09:09


Support PIN Update

As of July 20th, 2020, all support through discord, phone, live chat, or email that requires any changes to be made to your account must be confirmed with a support pin. This includes support for both our billing and control panel. This pin is an 8 digit code that updates every two days to ensure your account security and can be found on your billing panel's home page. Be sure to never share this pin with anyone, except our support teams (this includes public discord channels). For more information on how to access your pin, view other posts in our knowledgebase.

Updated: 2020-07-20 by jslightham.

Author: Admin
Last update: 2020-07-20 22:49


About The Support PIN

Why is there a support PIN?

We use a support pin for support methods that do not allow for other methods of verification, such as through discord, email, live chat, etc. The pin helps us to protect your sensitive information and ensure that only you can make changes to your services! If you would like to further secure your account, please enable 2-factor authentication on your pterodactyl panel.

How do I find my PIN?

Your pin is located on your billing panel. Simply log in, and scroll down to the bottom menu. The 8 digit support pin will be displayed here.

Author: Admin
Last update: 2020-07-20 22:59


Tutorials

How To Set Up Pterodactyl Panel For The First Time

1. Open Billing Panel

Open your billing panel with the account you created when purchasing your server. Once your account has successfully been created on our pterodactyl control panel, you will receive an email and the order will move from pending to active. It is common for emails that are sent by us to end up in your junk or spam folder, so ensure to check these before requesting a second email. All of our emails are sent from [email protected] or [email protected] If you ever receive an email from a different account this is not us, do not enter your password or any account information.

On the billing panel, click on your server that you purchased in order to view your control panel username and password! Note: clicking on the manage button will not bring you to your username and password, you must click on the row itself. Your billing panel login is different from your control panel login.

2. Login To Control Panel

Using the link provided in the panel, or this link, open the control panel in a new window. There is also a button that takes you to the control panel, on most pages of our website!

Next, copy the username, and password into their respective fields. A common issue with logging in is when clients copy the password to the control panel a space is added to the beginning of the password. This can be resolved by copying the password first into another program like notepad (windows) or notes (macOS), deleting the space, and then copying the password into the login fields.

4. Set Up 2 Factor Authentication

To better secure your account, you may set up 2-factor-authentication by following our tutorial in this knowledgebase.

If you have any problems setting up your account, please feel free to contact us through live chat, email, or creating a ticket through our billing panel.

Author: Admin
Last update: 2020-07-13 09:10


How To Set Up Your Minecraft Server

Once your server is done being set up, you will receive an email to the account that you provided us.

1. Open Pterodactyl Panel

From our website http://cubehostingmc.com, click Cpanel login to get to the login page. Log in with your email that you provided us, and password that you can find in your billing panel. If you just purchased your first server with us, use this tutorial to learn how to set up your pterodactyl account. Once you have logged in to your control panel, you will see a list of your servers like this:

2. Select Your Server

Click on the name of the server you wish to manage. This will bring you to the console for that server. From here, the left side menu will populate with pages to control your server.

3. Start Your Server

Click on the start button, located below the console. Our servers will attempt to start automatically after they install, however, since Minecraft requires the Mojang EULA to be accepted before the server runs, it will fail. This means you must manually start your server through the control panel. Once you start your server, you will be presented with a popup asking you to accept the EULA.

4. Accept The EULA

For you to run a server, you must accept Mojang's EULA. Doing so through the pterodactyl control panel is very easy, a popup will appear that looks like this:

5. Join Your Server

You may now log in to your server using your IP! To find the IP of your server, go back to the server list. The IP for the server is displayed in the table under the connection heading. Share this online or with anyone you want to join your server! Warning: Anyone with the IP can join your server if you do not have a whitelist set up, we cannot change the IP to your server but we may be able to change the port if you request it from our support team.

We hope you enjoy your new server! If you have any problems or questions, please feel free to contact us through live chat, email, the knowledge base, or creating a ticket. We would love to help!

Author: Admin
Last update: 2020-06-25 07:42


How To Enable Two-Factor Authentication

1. Install The Microsoft Authenticator App

On your android phone, or iPhone downloads the Microsoft Authenticator app. This app is free to download!

2. Open Pterodactyl Panel

From our website http://cubehostingmc.com, click Cpanel login to get to the login page. Log in with your email that you provided us, and password you selected during registration. If you just purchased your first server with us, use this tutorial to learn how to set up your pterodactyl account. Once you have logged in to your control panel, you will see a list of your servers like this:

3. Click Security Controls

From the menu on the left, click Security Controls. This will bring you to a page with two features. On this page, you can view all currently activated sessions that are logged in to your account, with their associated IP addresses. You can log out anyone who you believe shouldn't be logged in! On this page, you also have the option to activate two-factor authentication. This is what the page looks like:

4. Click Enable Two-Factor Authentication

Click the large green enable button on the right panel. This will open a popup with a QR code, that you must scan with the phone that has the Microsoft Authenticator app installed on it. Once you scan the QR code, you should be taken to the application and Cube Hosting should appear with a code beneath it. Whenever you need to get a code, simply open this application and view the code in the app. To continue with the enabling process, enter the current code into the popup where it says Authentication Token. Be fast, as these codes only last for 30 seconds! This is what the popup looks like:

Once you click submit, you will be provided with a success message if the enabling was successful.

5. Login

You may now log in to your account using 2fa. The same login form should be used as before, however, before you are successfully logged in and presented with your server list, you will have to go through one more additional login screen. This screen is where you will need to enter the authentication token from the app. To do this, open the app and copy the token into the field. Make sure to be fast, as the code only will last for 30 seconds!

Here is what the additional login page looks like:

 

Author: Admin
Last update: 2020-06-13 22:32


How To Change Minecraft Server Version

Using The Version Selector:

Our control panel offers a great server version selector for one-click version changes! We first recommend checking if the version you desire is on our selector. It is not possible to add all versions here, however, we have added the most popular. Here is a video tutorial showing you how to use our version selector:


NOTE: When using the version selector, all server files will be deleted! Be sure to download any files or folders you want to keep.

Manually Change Version

If the version you want isn't in our version selector, you can manually upload any .jar file! Just make sure to rename it to server.jar once uploaded. Here is the video tutorial showing you how:

Author: Admin
Last update: 2020-07-30 22:56


How To Add Plugins

Firstly, you will need to ensure your server is running a version that supports plugins such as spigot, or bukkit. Learn how to change your version in this tutorial.

Next, follow this simple short video tutorial:

Author: Admin
Last update: 2020-06-16 18:32


How to Get a Minecraft Server For $0.75 in 3 Minutes

This video tutorial brings you through the process of purchasing one of our Minecraft Servers with our billing panel. Our servers are up and running within minutes! If we have space, your server will be set up in as long as 10 minutes.

Watch this video to learn how to use our billing panel:

Author: Admin
Last update: 2020-06-19 20:25


How To Set Up A Custom Minecraft Server IP With Godaddy

All users who connect to your Minecraft Server must use the IP of your server to connect. We provide you with an easy to remember IP plus port, however, if your server is public you may want a branded IP that reflects the name of your server, or an IP that is easier to share without a port. If the domain you wish to use is connected under Godaddy, you may use this tutorial to help you set up your IP.

When referring to your server IP in this tutorial, we are referring to the numeric IP. This can be looked up in this table, using your subdomain or node name.

1. Login to Godaddy

Using the account you purchased your domain with, sign in to your GoDaddy account.

2. Click DNS

For the domain that you wish to use, click on the DNS button as seen in the image below:

3. Click ADD

You should now see a list of DNS records. In order to correctly forward the domain to your server IP, you must add a new record. Click ADD as shown in the photo below to do so:

4. Add An A Record

If you wish to forward your entire domain (eg. cubehostingmc.com)

From the dropdown menu for type select A, and enter the following information:
Type: A
Host: @
Points to:  Your node's IP (found in the table mentioned above)
TTL: 1/2 Hour

Save this DNS record. If you have a dedicated IP (25565), you are done! But if not, you must set up an SRV record if you wish people to not connect with a port.

If you wish to forward only a subdomain (eg. play.cubehostingmc.com)

From the dropdown menu for type select A, and enter the following information:
Type: A
Host: play
Points to:  Your node's IP (found in the table mentioned above)
TTL: 1/2 Hour

Save this DNS record. If you have a dedicated IP (25565), you are done! But if not, you must set up an SRV record if you wish people to not connect with a port.

5. Add an SRV record (Optional - Non-Default Port)

If your port is not 25565, and you do not want players to have to type in the port you will need to set up an SRV record. Once you have set your A record, add another DNS record by clicking on the ADD button once more. This time, you will need to select SRV from the dropdown menu.

If you wish to forward your entire domain (eg. cubehostingmc.com)

Type: SRV
Service: _minecraft
Protocol: _tcp
Name: @
Target: Your domain name (eg. cubehostingmc.com)
Priority: 0
Weight: 5
Port: Your server's port (eg. 25564)
TTL: 1/2 Hour

Save the DNS record, you are now finished!

If you wish to forward a subdomain (eg. play.cubehostingmc.com)

Type: SRV
Service: _minecraft
Protocol: _tcp
Name: play
Target: Full domain with subdomain (eg. play.cubehostingmc.com)
Priority: 0
Weight: 5
Port: Your server's port (eg. 25564)
TTL: 1/2 Hour

Save the DNS record, you are now finished!

It may take around 24 hours for your changes to occur. Please contact us if you need any help setting this up. Note: we do not have access to your godaddy account so we will not be able to set it up for you!

Author: Admin
Last update: 2020-07-19 03:20


How To Schedule Commands

Scheduling commands for your server can be very useful. Especially so for Minecraft servers, where RAM is only cleared on restart! Follow our video tutorial where we show you how to schedule a restart command for your server:

Author: Admin
Last update: 2020-07-30 22:58


How To Generate A World With A Seed

Generating a world with a custom seed is made easy through our in-browser file manager, and text editor. Simply open your server.properties file, edit the seed, delete the old world, and start your server! Follow this video tutorial for a more detailed process:

Author: Admin
Last update: 2020-07-30 23:03


How to fix - /_.sh: line _: ./_: Permission denied

Sometimes when uploading new files, you may see a permission denied error thrown by the server. This means the server cannot execute the files it needs in order to run.

To resolve this issue, you will require an SFTP program, such as FileZilla installed.

1. Open Your Control Panel

Log in to your control panel with the username and password provided to you in our billing panel. Once successfully logged in, you will see a list of servers you have access to. Click on the one that you wish to fix.

2. Go To SFTP Settings

From the console page of the server, click on the configuration drop down from the left sidebar menu. Next, select SFTP settings from this dropdown.

3. Open FileZilla

Open FileZilla, and connect to your server via SFTP using the information provided. Your password is the same password as your account! Note: SFTP may not work with two-factor authentication enabled, you may need to temporarily disable this to allow for an SFTP connection.

4. Locate The File

To correctly identify the file that is causing the issue, you will need to look at your server logs. To help in understanding these, we will provide an example:

[Pterodactyl Daemon] Server marked as STARTING
[Pterodactyl Daemon] Checking size of server data directory...
[Pterodactyl Daemon] Disk Usage: 316M / 10000M
[Pterodactyl Daemon] Ensuring correct ownership of files.
[Pterodactyl Daemon] Running server preflight.
[Pterodactyl Daemon] Starting server container.
/entrypoint.sh: line 13: ./bedrock_server: Permission denied
[Pterodactyl Daemon] Server marked as OFF
[Pterodactyl Daemon] ---------- Detected server process in a crashed state! ----------
[Pterodactyl Daemon] Exit Code: 126
[Pterodactyl Daemon] Out of Memory: false
[Pterodactyl Daemon] Error Response:
[Pterodactyl Daemon] Server process detected as entering a crashed state; rebooting.

The error line in this example is the 7th line down. The file that needs to be resolved is the last file named in this line. The file can be found by following the path specified, for reference "./" is your root directory (topmost directory).

5. Change File Permissions

Once you have located the file, right-click it in order to be able to change the permissions that it has. In the box titled, "Numeric Value:" replace this number with 755. Then, click ok, and start your server.

You should no longer be receiving errors created by this file, however, other files could still have incorrect permissions. If this is the case, you will simply just need to follow this process again with the other files creating issues.

If you have any trouble changing your file permissions, feel free to create a ticket through our billing panel, and we will happily resolve the issues for you!

Author: Admin
Last update: 2020-08-13 08:49


Minecraft Hosting » Java Edition Hosting

How To Set Up Your Minecraft Server

Once your server is done being set up, you will receive an email to the account that you provided us.

1. Open Pterodactyl Panel

From our website http://cubehostingmc.com, click Cpanel login to get to the login page. Log in with your email that you provided us, and password that you can find in your billing panel. If you just purchased your first server with us, use this tutorial to learn how to set up your pterodactyl account. Once you have logged in to your control panel, you will see a list of your servers like this:

2. Select Your Server

Click on the name of the server you wish to manage. This will bring you to the console for that server. From here, the left side menu will populate with pages to control your server.

3. Start Your Server

Click on the start button, located below the console. Our servers will attempt to start automatically after they install, however, since Minecraft requires the Mojang EULA to be accepted before the server runs, it will fail. This means you must manually start your server through the control panel. Once you start your server, you will be presented with a popup asking you to accept the EULA.

4. Accept The EULA

For you to run a server, you must accept Mojang's EULA. Doing so through the pterodactyl control panel is very easy, a popup will appear that looks like this:

5. Join Your Server

You may now log in to your server using your IP! To find the IP of your server, go back to the server list. The IP for the server is displayed in the table under the connection heading. Share this online or with anyone you want to join your server! Warning: Anyone with the IP can join your server if you do not have a whitelist set up, we cannot change the IP to your server but we may be able to change the port if you request it from our support team.

We hope you enjoy your new server! If you have any problems or questions, please feel free to contact us through live chat, email, the knowledge base, or creating a ticket. We would love to help!

Author: Admin
Last update: 2020-06-25 07:42


What types of server versions can I use?

You can use any .jar file you want! On the purchase of a hosting package, you may select from our vast variety of included versions that will be automatically set up. Additionally, all servers receive full access to an online file manager where any .jar file can be uploaded. Modpacks, Spigot, Bukkit, etc. are supported. Misuse of this feature, by running a different game or using more than your allocated server resources will result in account termination without a refund.

Author: Admin
Last update: 2020-06-13 20:39


Does CubeHosting offer bedrock hosting?

This entry is in revision and can not be displayed.

Author: Admin
Last update: 2020-07-16 22:36


How To Change Minecraft Server Version

Using The Version Selector:

Our control panel offers a great server version selector for one-click version changes! We first recommend checking if the version you desire is on our selector. It is not possible to add all versions here, however, we have added the most popular. Here is a video tutorial showing you how to use our version selector:


NOTE: When using the version selector, all server files will be deleted! Be sure to download any files or folders you want to keep.

Manually Change Version

If the version you want isn't in our version selector, you can manually upload any .jar file! Just make sure to rename it to server.jar once uploaded. Here is the video tutorial showing you how:

Author: Admin
Last update: 2020-07-30 22:56


Is There A Testing Server?

Yes! We offer one testing server that is hosted in our St. Louis data center. The IP is stlouis1.cubehostingmc.com.

Author: Admin
Last update: 2020-06-16 06:14


How To Add Plugins

Firstly, you will need to ensure your server is running a version that supports plugins such as spigot, or bukkit. Learn how to change your version in this tutorial.

Next, follow this simple short video tutorial:

Author: Admin
Last update: 2020-06-16 18:32


Why Pick a Hosting Company?

Are you considering setting up a Minecraft Server? If so, you are probably wondering if you should run it at home or pay a hosting service monthly to host it for you. We will list the benefits, and downsides of each.

Check out this article we wrote!

Author: Admin
Last update: 2020-06-18 00:21


How to Get a Minecraft Server For $0.75 in 3 Minutes

This video tutorial brings you through the process of purchasing one of our Minecraft Servers with our billing panel. Our servers are up and running within minutes! If we have space, your server will be set up in as long as 10 minutes.

Watch this video to learn how to use our billing panel:

Author: Admin
Last update: 2020-06-19 20:25


Why won't my Minecraft server turn on?

The most often cause of Minecraft servers failing to turn on is an unaccepted Mojang EULA. When a server is turned on for the first time, this must be done through the control panel and not the billing panel. To see login details, go to your main billing panel page, and click on the row containing the server (not the manage button). This way, you will see a prompt allowing you to accept the EULA. Once you turn on your server this way, power controls will work from your billing panel as well!

Author: Admin
Last update: 2020-07-13 09:09


How To Set Up A Custom Minecraft Server IP With Godaddy

All users who connect to your Minecraft Server must use the IP of your server to connect. We provide you with an easy to remember IP plus port, however, if your server is public you may want a branded IP that reflects the name of your server, or an IP that is easier to share without a port. If the domain you wish to use is connected under Godaddy, you may use this tutorial to help you set up your IP.

When referring to your server IP in this tutorial, we are referring to the numeric IP. This can be looked up in this table, using your subdomain or node name.

1. Login to Godaddy

Using the account you purchased your domain with, sign in to your GoDaddy account.

2. Click DNS

For the domain that you wish to use, click on the DNS button as seen in the image below:

3. Click ADD

You should now see a list of DNS records. In order to correctly forward the domain to your server IP, you must add a new record. Click ADD as shown in the photo below to do so:

4. Add An A Record

If you wish to forward your entire domain (eg. cubehostingmc.com)

From the dropdown menu for type select A, and enter the following information:
Type: A
Host: @
Points to:  Your node's IP (found in the table mentioned above)
TTL: 1/2 Hour

Save this DNS record. If you have a dedicated IP (25565), you are done! But if not, you must set up an SRV record if you wish people to not connect with a port.

If you wish to forward only a subdomain (eg. play.cubehostingmc.com)

From the dropdown menu for type select A, and enter the following information:
Type: A
Host: play
Points to:  Your node's IP (found in the table mentioned above)
TTL: 1/2 Hour

Save this DNS record. If you have a dedicated IP (25565), you are done! But if not, you must set up an SRV record if you wish people to not connect with a port.

5. Add an SRV record (Optional - Non-Default Port)

If your port is not 25565, and you do not want players to have to type in the port you will need to set up an SRV record. Once you have set your A record, add another DNS record by clicking on the ADD button once more. This time, you will need to select SRV from the dropdown menu.

If you wish to forward your entire domain (eg. cubehostingmc.com)

Type: SRV
Service: _minecraft
Protocol: _tcp
Name: @
Target: Your domain name (eg. cubehostingmc.com)
Priority: 0
Weight: 5
Port: Your server's port (eg. 25564)
TTL: 1/2 Hour

Save the DNS record, you are now finished!

If you wish to forward a subdomain (eg. play.cubehostingmc.com)

Type: SRV
Service: _minecraft
Protocol: _tcp
Name: play
Target: Full domain with subdomain (eg. play.cubehostingmc.com)
Priority: 0
Weight: 5
Port: Your server's port (eg. 25564)
TTL: 1/2 Hour

Save the DNS record, you are now finished!

It may take around 24 hours for your changes to occur. Please contact us if you need any help setting this up. Note: we do not have access to your godaddy account so we will not be able to set it up for you!

Author: Admin
Last update: 2020-07-19 03:20


How To Schedule Commands

Scheduling commands for your server can be very useful. Especially so for Minecraft servers, where RAM is only cleared on restart! Follow our video tutorial where we show you how to schedule a restart command for your server:

Author: Admin
Last update: 2020-07-30 22:58


How To Generate A World With A Seed

Generating a world with a custom seed is made easy through our in-browser file manager, and text editor. Simply open your server.properties file, edit the seed, delete the old world, and start your server! Follow this video tutorial for a more detailed process:

Author: Admin
Last update: 2020-07-30 23:03


How To Fix - "IllegalArgumentException: Too big view radius"

This means that you set your view distance to a value that is too high. This can be changed in your server.properties file and must be set below 15.

Author: Admin
Last update: 2020-08-13 09:01


Maintenance Information

Can I monitor server status?

Author: Admin
Last update: 2020-06-16 06:15


Control Panel Upgrades

Hello Cube Hosting Customers,
Today will bring scattered short control panel downtime. All game and voice servers will remain operational throughout the whole process. However, you may have issues connecting to our control panel occasionally. Please do not report this to our support team, as this will only slow us down! This downtime is to implement our new server version selector upgrade.

Author: Admin
Last update: 2020-08-24 01:59


Website & Billing Panel Upgrades

On 2020-08-25 scheduled maintenance will occur on CubeHosting's main website, and billing panel. Downtime will be short and sporadically throughout the day. This downtime is necessary, as the website is migrating between servers so that we can serve you faster, and with better security. This is a necessary step in order to keep our website running, and add the often requested automatic billing feature.

All game servers, in addition to the control panel (https://cpanel.cubehostingmc.com), will remain active with absolutely no downtime. However, as the website is down, live chat and tickets will be inaccessible during the day. Email support remains open, however, responses may be slower as our staff works to quickly bring back the website.

Apologies for any inconvenience this may cause.

Author: Admin
Last update: 2020-08-24 01:59


Minecraft Hosting » Bedrock Minecraft Hosting

Who can play on a bedrock server?

There are some exceptions of who can connect to your server to be aware of. Anyone playing on bedrock editions of the game can join with the exception of Nintendo switch users, and Xbox. All other bedrock clients (eg. PlayStation, mobile, tablet, pc) can play! This is since joining servers is not supported on Nintendo switch, and Xbox only supports servers hosted on the same LAN. 

Author: Admin
Last update: 2020-07-16 22:35


Bedrock Hosting Support

Author: Admin
Last update: 2020-07-16 22:46