Why is there a support PIN?
We use a support pin for support methods that do not allow for other methods of verification, such as through discord, email, live chat, etc. The pin helps us to protect your sensitive information and ensure that only you can make changes to your services! If you would like to further secure your account, please enable 2-factor authentication on your pterodactyl panel.
How do I find my PIN?
Your pin is located on your billing panel. Simply log in, and scroll down to the bottom menu. The 8 digit support pin will be displayed here.